{"id":473,"date":"2021-03-02T13:48:36","date_gmt":"2021-03-02T12:48:36","guid":{"rendered":"https:\/\/help.quantaflow.com\/?page_id=473"},"modified":"2023-09-19T10:10:38","modified_gmt":"2023-09-19T08:10:38","slug":"home-page","status":"publish","type":"page","link":"https:\/\/help.quantaflow.com\/index.php\/en\/home-page\/","title":{"rendered":"Home page"},"content":{"rendered":"<p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Knowledge base<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon_with_text_title hvr-float\" style=\"padding:25px 15px 25px 15px; background:#ffffff; border-radius:10px; border:1px solid #000065; \">\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_holder top \" style=\"  text-align:center;\">\r\n\t\t\t  <span class=\"\"><i class=\"icon-documents\" style=\" font-size:54px; color:#000065; \"><\/i><\/span>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_text_holder top icon_text_holder_rtl_7158  \" style=\"  text-align:center;  \">\r\n\t\t\t\t<div class=\"icon_text_inner\">\r\n\t\t\t\t  <h6 style=\"     \">Documents<\/h6>\r\n\t\t\t\t  <p class=\"desc\" style=\"   \">Find all the documentation you need to perfect your knowledge of the tools.<\/p>\r\n\t\t\t\t  <p style=\"padding-top:10px;font-size:13px;text-transform: capitalize;letter-spacing: 0.6px;margin-top:0px;\"> <a href=\"https:\/\/help.quantaflow.com\/index.php\/en\/documents-2\/\" class=\"more-link hvr-icon-wobble-horizontal\" style=\"     \" target=\"_parent\">Documents&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a> <\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon_with_text_title hvr-float\" style=\"padding:25px 15px 25px 15px; background:#ffffff; border-radius:10px; border:1px solid #000065; \">\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_holder top \" style=\"  text-align:center;\">\r\n\t\t\t  <span class=\"\"><i class=\"icon-video i-fa\" style=\" font-size:54px; color:#000065; \"><\/i><\/span>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_text_holder top icon_text_holder_rtl_7158  \" style=\"  text-align:center;  \">\r\n\t\t\t\t<div class=\"icon_text_inner\">\r\n\t\t\t\t  <h6 style=\"     \">Tutorials<\/h6>\r\n\t\t\t\t  <p class=\"desc\" style=\"   \">Watch our videos to learn how to use the MyQuantaflow software<\/p>\r\n\t\t\t\t  <p style=\"padding-top:10px;font-size:13px;text-transform: capitalize;letter-spacing: 0.6px;margin-top:0px;\"> <a href=\"https:\/\/help.quantaflow.com\/index.php\/en\/myquantaflow-2\/\" class=\"more-link hvr-icon-wobble-horizontal\" style=\"     \" target=\"_parent\">MyQuantaflow&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a> <\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"icon_with_text_title hvr-float\" style=\"padding:25px 15px 25px 15px; background:#ffffff; border-radius:10px; border:1px solid #000065; \">\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_holder top \" style=\"  text-align:center;\">\r\n\t\t\t  <span class=\"\"><i class=\"icon-envelope\" style=\" font-size:54px; color:#000065; \"><\/i><\/span>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t  <div class=\"icon_text_holder top icon_text_holder_rtl_7159  \" style=\"  text-align:center;  \">\r\n\t\t\t\t<div class=\"icon_text_inner\">\r\n\t\t\t\t  <h6 style=\"     \">I need expert help<\/h6>\r\n\t\t\t\t  <p class=\"desc\" style=\"   \">Are you experiencing difficulties with your data or hardware?<\/p>\r\n\t\t\t\t  <p style=\"padding-top:10px;font-size:13px;text-transform: capitalize;letter-spacing: 0.6px;margin-top:0px;\"> <a href=\"https:\/\/help.quantaflow.com\/index.php\/en\/contact-2\/\" class=\"more-link hvr-icon-wobble-horizontal\" style=\"     \" target=\"_parent\">Contact us&nbsp;&nbsp;<i class=\"fa fa-arrow-right hvr-icon\"><\/i><\/a> <\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t  <\/div>\r\n\t\t\t  \r\n\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Popular articles<\/h4>\n<p>Browse our most popular articles below:<\/p>\n<p>[\/vc_column_text]<div class=\"theme-widget vc_kb_article_type\"><h6 style=\"text-align:;\"><span><\/span><\/h6><ul class=\"clearfix\"><li class=\"articles\"><a href=\"https:\/\/help.quantaflow.com\/index.php\/knowledgebase\/decalage-calendaire\/\" rel=\"bookmark\">D\u00e9calage calendaire<\/a><\/li><li class=\"articles\"><a href=\"https:\/\/help.quantaflow.com\/index.php\/knowledgebase\/https-help-quantaflow-com-wp-content-uploads-les_panels_quantaflow_2024-pdf\/\" rel=\"bookmark\">Panels Quantaflow<\/a><\/li><li class=\"articles\"><a href=\"https:\/\/help.quantaflow.com\/index.php\/knowledgebase\/le-vide-cache\/\" rel=\"bookmark\">Le vide cache<\/a><\/li><li class=\"articles\"><a href=\"https:\/\/help.quantaflow.com\/index.php\/knowledgebase\/la-fonctionnalite-de-filtrage\/\" rel=\"bookmark\">La fonctionnalit\u00e9 de filtrage<\/a><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\">FAQ<\/h4>\n<p style=\"text-align: left;\">Quick answers to our FAQs:<\/p>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How precise is the counting system?&#8221; color=&#8221;blue&#8221;]The nominal accuracy of the sensors is 95% for the IR scanners and 99% for the Quantaflow sensors. It is possible that such accuracy could be reduced depending on the age of the installation and the environment in which the sensors are located. Even if the accuracy approaches 100%, there will always be a margin of error which could have an impact on the calculation of the number of visitors present. For more details please discover our <a href=\"https:\/\/help.quantaflow.com\/index.php\/en\/knowledgebase\/faq-real-time-visitor-presence\/\">FAQ real-time visitor presence\u00a0<\/a>[\/vc_toggle][vc_toggle title=&#8221;What does it mean when the visitor presence is displayed as 0 and what might be the causes?&#8221; color=&#8221;blue&#8221;]The presence displayed as 0 means that the sensors have counted more people leaving than those entering. The most frequent reasons for this (except for any inherent degree of precision in the counting system) detected by our teams are:<\/p>\n<ul>\n<li>The site is not entirely \u2018water-tight\u2019. In other words, some visitors manage to enter without passing under a sensor but pass under a sensor when they leave. This may happen if people use an emergency door without sensors which has unfortunately been left open.<\/li>\n<li>It may be that obstacles have been detected in the sensors\u2019 field of vision, such as &#8211; posters, barriers, decorations, flower arrangements, etc.\u00a0 But also from people &#8211; a security guard remaining positioned in the counting zone to regulate the flow of visitors or a queue of visitors waiting under a sensor. All such \u2018obstacles\u2019 can interfere with the counting data and give a false reading.<\/li>\n<li>Employees arrive using entrances without a Quantaflow sensor and leave at the end of their shift, or temporarily for a coffee break, using an entrance\/exit equipped with a Quantaflow sensor.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;If I have a doubt concerning the real-time presence displayed, what can I do?&#8221; color=&#8221;blue&#8221;]<\/p>\n<ol>\n<li>1. You can carry out the basic system verification yourself.<\/li>\n<li>2. In case of a clear anomaly, contact customer support <a href=\"mailto:support@quantaflow.com\">support@quantaflow.com<\/a><\/li>\n<li>3. If there is currently no error voucher open for the site, Quantaflow will open one and an analysis of your data will be carried out to arrive at a diagnosis.<\/li>\n<li>\u00a04. An action plan will be sent to you.<\/li>\n<li>\u00a05. The problem will be resolved as quickly as possible, either remotely or using an on-site technician.<\/li>\n<\/ol>\n<p>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_column_text] Knowledge base [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Popular articles Browse our most popular articles below: [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text] FAQ Quick answers to our FAQs: [\/vc_column_text][vc_toggle title=&#8221;How precise is the counting system?&#8221; color=&#8221;blue&#8221;]The nominal accuracy of the sensors [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-473","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/pages\/473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/comments?post=473"}],"version-history":[{"count":18,"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/pages\/473\/revisions"}],"predecessor-version":[{"id":795,"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/pages\/473\/revisions\/795"}],"wp:attachment":[{"href":"https:\/\/help.quantaflow.com\/index.php\/wp-json\/wp\/v2\/media?parent=473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}